Ikeja Electric Plc has cautioned customers against engaging unauthorised electricians to work on its network, following fatalities linked to unsafe electrical activities on or around its infrastructure.
The warning was issued during the company’s September Virtual Stakeholder Engagement, a monthly platform used for customer education, operational updates and service-related matters. The session also featured updates on the ongoing Meter Asset Provider (MAP) refund process.
Speaking at the event, Olaniyi Olayiwola, Head, Quality, Health, Safety & Environment, urged customers not to allow unqualified persons to climb Ikeja Electric poles, work on power lines, tamper with electrical installations or carry out illegal connections.
He noted that recent incidents involving unauthorised electrical work around the company’s network had led to loss of lives.
“Please do not engage electricians to climb Ikeja Electric poles. If you see someone carrying out unsafe activities around our infrastructure, kindly report to us,” Olayiwola said.
Rather than intervening directly, he advised customers who notice unsafe electrical activities to reach the company through its designated safety and emergency channels. He also called on customers and communities to maintain adequate clearance around high-voltage power lines, noting that encroachment on electricity infrastructure and inadequate right-of-way remain major safety risks.
On the metering front, Olayiwola’s colleagues briefed customers on new meter prices and the MAP refund process. Ikeja Electric said eligible customers who had earlier paid for their meters would be refunded through credits applied to their vending transactions over an approved period.
Customers can track their refund status online using their meter or account number, with the dashboard showing the meter cost, refund count, monthly refund amount, total refund received and last refund date, alongside the applicable refund token sent to their registered phone number or email.
Those with concerns about their MAP refunds were advised to use the company’s official complaint channels or visit their nearest undertaking office.
Also speaking, Kingsley Okotie, Head of Corporate Communications, urged customers to rely on official communication and complaint channels for accurate information and prompt resolution of issues.
“Our engagement with customers goes beyond providing information. It is about ensuring that our customers have the knowledge and channels they need to stay safe, seek assistance and get their concerns properly addressed,” Okotie said.
The company said the engagement reflects its continued commitment to customer safety, transparency and education, while strengthening ties with communities across its network.
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