The Federal Government has ordered civil servants to immediately stop using personal email accounts for official duties, directing all government communication to approved institutional platforms.
Head of the Civil Service of the Federation, Didi Esther Walson-Jack, made the announcement in Abuja during a digital transformation summit marking Galaxy Backbone’s 20th anniversary.
Walson-Jack said the government has activated over 115,000 official GovMail accounts to ensure federal civil service communication remains secure, professional, and auditable. She stressed that government business must no longer pass through personal email services or informal channels that complicate record-keeping.
A key concern driving the directive is continuity. Walson-Jack noted that official information must remain within government systems even after an officer leaves a post — a safeguard against the loss of records tied to individual workers rather than the institution.
The Head of Service also announced that the Federal Government met a major milestone by completing the digitalisation of work processes across all 38 federal ministries and extra-ministerial departments before the end of December 2025.
She described the achievement as evidence that reform is attainable where there is clear leadership and institutional commitment, adding that it signals the civil service’s readiness to embrace modern operational standards.
Walson-Jack acknowledged that government files had historically been vulnerable to delays, misplacement, and bottlenecks in approval chains. The transition to digital systems, she said, now makes it easier to track documents, strengthen accountability, and measure performance across government.
The paperless civil service initiative, she added, is designed to make government work faster and more efficient by reducing bureaucracy, improving transparency, and enabling quicker retrieval and processing of records.
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